Why I wrote A Mind for Business

So my new book, A Mind for Business, has recently been published by Pearson. Beyond the commercial and practical reasons for writing it, this book is actually rather important to me. Though my background over the past decade has been more in innovation and social change than the study of the mind, the subject of how our minds work has fascinated me of late, and has become the cornerstone of both the Mindapples campaign and the changes I want to see in the world.

Put simply, my argument behind this book is as follows: I believe our society is operating with a surprisingly primitive and inaccurate model of how our minds work, and this is causing us a lot of problems. (This is true of the UK in my specific experience, but I suspect the argument applies in many other places too.)

We have quite a good understanding of our bodies , but our minds are still, for the most part, the province of myths and hearsay, from throwaway comments about ‘brain chemistry’ to films about using 100 per cent of our brains. These misconceptions are mostly found in pub conversations and pop culture, but they seep into our everyday discourse to affect every aspect of how we live and work, from job interviews and GP visits to law courts and even public policy.

Some of these inaccurate views – such as the economic assumption of independent, rational choices - are being challenged, but many more – the faith in eye-witness testimony for example, or the persistence of ‘left- and right- brain thinking’ – persist, influencing our choices and shaping our lives.

These beliefs interfere with our ability to work effectively and manage people properly. They prevent us from realising our strengths or forgiving our weaknesses. They prevent us from understanding each other, and interfere with our relationships.

The closest term for this in modern psychology is mentalisation – the ability to accurately assess what is happening in your mind, or in someone else’s mind, and relate that to behaviour. Our ability to understand our own mind and the minds of people around us directly affects the quality of our life and work - and more importantly, it is a skill which can be taught and learnt.

So my purpose in writing this book is to dispel the old, inaccurate views of our minds, and replace them with models that work better. By presenting an overview of the most robust, evidence-based models currently on offer, I hope to help us all understand ourselves and each other better, to work smarter, feel calmer, and get along better. The findings collected have certainly helped me, my colleagues at Mindapples, and the participants in our training sessions, and I hope through the book they will help us collectively as a society too.

Models are never perfect of course, and they are rarely finished. We are a long way from being able to make perfect predictions about human behaviour, and perhaps we should be grateful for that. But we all need models, and we use them unavoidably and habitually to make thousands of assumptions about ourselves and others every day – and so I think we should try to make those assumptions as accurate and useful as possible.

I hope this book can contribute to this process of discovering ourselves and others, and help us all harness our minds more effectively, and improve how we live and work.

Buy now from Amazon

New Season, New Sociability

September is here and the leaves are turning brown. As Philip Larkin once wrote, “begin afresh, afresh, afresh.” A time for renewal, perhaps.

Sociability launched in 2007 in a very different environment to 2012. Back then I was part of a small but passionate movement to use “web 2.0” tools to reorganise our social systems, improve public services, connect people together and build the world we want to live in. Now civic responsibility has given way to economic reality, and unfortunately many of those that were leading this charge are now pursuing other strategies to survive in this leaner, meaner world.

But Sociability has persisted, and so too have many of the projects and conversations we were part of five years ago. Being a network has made us more resilient to change, and many of the trends we were part of in 2007 have grown rather than receded.

Three years on from our publication of Social by Social, the Arab Spring, Wikileaks and #Occupy mean everyone is now talking about the role social media is playing in social change. Four years on from starting Mindapples, the Government is now measuring our national wellbeing and there is more talk than ever about the centrality of mental health real venus factor reviews in public health. Two years on from the publication of Local by Social, the Big Society agenda and spending cuts have made collaborating with citizens a key part of the work of local authorities and public service organisations.

Okay, so maybe we didn’t expect the Olympics to be quite as good as they turned out to be - but hey, we can’t get everything right.

So as we enter our sixth year, with a revamped website and a new focus on social business and social technology, we hope that over the coming years we’ll continue to push boundaries and break new ground, and have some interesting conversations along the way.

We hope that our new projects, Lock-in TV and Do a Bit, will turn out to be as prescient as our previous innovations, and that we can continue to help our clients adapt to an increasingly turbulent but also ever-more dynamic new global market.

And most of all, we hope people will keep sharing their ideas with us and helping us learn more about the world we live in, and how to thrive in it.

Expect to see a bit more blogging from me too. I’ve missed blogging.

Happy Autumn everyone.

Andy

Why I'm standing for the RSA Fellowship Council

The RSA is an Enlightenment institution, but progressing the Enlightenment today does not mean perpetuating the beliefs of the past. A modern enlightened approach requires a richer understanding of the human mind and an appreciation of the new values of our digitally-enabled age: an enthusiasm for collective action, a more participatory view of membership and a fundamental belief that people are inherently good and should be trusted. The RSA has worked hard to embrace these values through the RSA Networks project, on which I was a consultant and volunteer. However the level of culture shift is great and the support of an engaged fellowship is essential. In standing for Council I intend to represent the energies of a young, digitally-savvy, ethically aware generation that is already reshaping the world in its own image.

I bring to this all my experience as a reformer and innovator in education, democracy and mental health. I am Founder of the Mindapples '5-a-day for your mind' campaign, recently featured in the RSA Journal, and a Co-founder and Company Director of the innovative education start-up School of Everything, which won both a New Statesman Award and a Prime Minister's Catalyst Award in 2008.

I am also co-author of a forthcoming NESTA handbook on the use of social technology for social impact, a fellow of the School for Social Entrepreneurs, a long-standing volunteer at Social Innovation Camp and a pioneer of new models of social enterprise, digital campaigning and democratic participation.

All my voluntary and commercial activities are directed towards building a fairer, healthier and more sustainable world. I challenge old structures and assumptions, not through opposition but by building more compelling alternatives. I hope that with my support the RSA can lead the charge and help us build the society we all want to live in.

I hope you will endorse my candidacy, or disagree with my ideas, by leaving me a comment below. If you're an RSA Fellow, I hope I can also count on your vote next month. (I've always wanted to say that.)

Webby, Steady, Go!

School of Everything has been selected as an Official Honoree for the Education category in The 13th Annual Webby Awards. Yay! This is what they say: "The Official Honoree distinction is awarded to the top 15% of all work entered that exhibits remarkable achievement. With nearly 10,000 entries received from all 50 states and over 60 countries, this is an outstanding accomplishment."

So well done to our hard-working team and thanks to the Webbys for giving us a well-timed boost of publicity following the launch of our new payment system last week. We'll put the award in our growing trophy cabinet alongside the New Statesman New Media Award and the Catalyst Award we won last year. Onwards and upwards!

45 Social by Social Propositions

When I've not been living it up in Texas, I've been co-writing a book with David Wilcox, Amy Sample-Ward and Cass Business School on how to use web 2.0 and digital technologies for social projects. It's going to be called Social by Social: a practical guide to using new technologies to deliver social impact and it should be published and distributed by NESTA next month. The centrepiece of the book is a set of fundamental principles to follow to help make a social technology project successful, and I'd like to share them with you now and hopefully get your feedback before publication.

The 45 Social by Social Propositions

A set of principles and guidelines which we believe underpin the most successful ‘social by social’ projects.

  1. People want control. If you give them tools for taking more control of their lives, they will pay you back in attention, support and even hard cash.
    1. Empowerment is unconditional. Telling people what they can and can’t do with your platform is like an electricity company restricting what its power can be used for.
    2. People make technology work. Think about mindset, language and skills before you think about tools, features and screen designs.
    3. Know your limits. Technology can solve information problems, organise communities and publish behaviours, but they can’t deliver food or care for the sick.
    4. You can't learn to fly by watching the pilot. If you want to understand new technologies, start using them. Dive in.
    5. Start at the top. Get the boss blogging or talking on YouTube.
    6. Don’t jump for the tool. Be clear on who your target audience are and what you will do for them. Choosing technology is the last thing you should do.
    7. Start small. It’s always better to build too little than too much. Beware of specifying costly systems until you are absolutely familiar with the tools and know how people would use them.
    8. Planning ahead is hard. Find cheap, easy ways to try your ideas out with real people in real situations before committing lots of resources.
    9. Expect the unexpected. Be prepared to develop tactically, evolving as you go, and learn to maximise possibilities.
    10. Give up on the illusion of control. In a networked world, organisations can no longer control what people think or say about their products and services. If you’re worried, get involved.
    11. Sunlight is the best disinfectant. The more you open things up, the less risk there is of damage to your reputation. And restricting access can severely reduce usage and innovation.
    12. Keep it messy. Design to support conversations, relationships, stories - not to organise documents. If everything’s neat and tidy, it’s because no-one’s there.
    13. In user-centred design, everyone is right. Evolve any tools and systems with the people who will use them, and respect their complaints. Bring them in and let them help you.
    14. Never assume, always ask. You can’t know what your community wants from you without asking and they are waiting for you to ask. Be specific, define the issue, problem or idea, and let the answers pour in. but be transparent about your next moves and highlight the answers that informed your next steps.
    15. Design for real people. Tailor your offering to the real skills and characteristics of your users, not how you’d like them to be.
    16. Keep it simple. Every time you add a feature to your toolset, you make the existing features harder to use.
    17. Don’t centralise, aggregate. Do you really need data centralisation? Well do you? Use lots of different, disconnected tools and then pull the content together into a central location.
    18. Be a pirate. Don’t make things yourself; make use of what others have already shared.
    19. Empty rooms are easier to redecorate. Be fast and loose with evolving your platform in the early stages, but be cautious of changing things once people start using them.
    20. Build it and they may well not come. Build relationships and they probably will.
    21. The world is a noisy place. Getting people’s attention means offering them something valuable.
    22. Go where people are. Experienced users have plenty of existing places already, and newcomers are difficult to recruit. Go to see them and say hello.
    23. Learn to listen before you start talking. Good conversations require good listeners more than good talkers. Learn how to say things that people want to hear.
    24. Be consistent. Whatever you say in public, remember you are talking to everyone, all the time, so stay true to your principles.
    25. You can’t force people to volunteer. Contributing content and spreading the word are voluntary activities, so learn how to create good invitations and actionable opportunities.
    26. Respect how people choose to communicate. Some will write, others take pictures or make movies. Most people will just listen and view, and maybe comment.
    27. Enthusiasts are more important than experts. Attitude beats ability when tools are cheap and easy.
    28. Be realistic about who will create content. It's about the same proportion as put their hands up at question time.
    29. Put your energy where their energy is. Support the early adopters rather than chasing the sceptics, and they will become your evangelists.
    30. All energy is good energy. If people are taking the time to criticise you, they are engaged. Don’t waste that.
    31. Throw a good party. Make it fun and sociable as well as worthwhile to get more commitment.
    32. Be a good host. Make people comfortable and then get out of the way.
    33. Don’t forget the tables and chairs. If you want people to communicate or collaborate online, bring them together face-to-face too.
    34. Keep your powder dry. Set aside as much money for design, copy and user testing, and for marketing and community engagement, as you do for software and hardware.
    35. A marathon, not a sprint. Launching the service is just the beginning; the hard work starts once you have something for people to engage with.
    36. Content is king. Providing great content, whether it’s resources, information, connections or conversations, means new users will find you and others will stick with you. Give people the means to share this content too, freely and openly.
    37. Eat your own dogfood. If you aren't using your own services, why would anyone else? And you can’t influence the community if you aren’t in it.
    38. Your users own the platform. If they feel own it, they will trust it, help sustain it, and find ways to use and improve the tools; if they aren't interested, no amount of pushing will help.
    39. Let people solve their own problems. As the amount of work grows, so does the number of workers.
    40. Someone has to pay. Although many online tools are free, everything has costs of time if not money. If possible, make sure the money comes from the core purpose of the project.
    41. Don’t confuse money with value. Look at the other assets you have in your community, like skills, volunteers and goodwill, and put them to use in sustaining it.
    42. No-one knows anything. The only thing worth watching is what your users are actually doing.
    43. Failure is useful. If you want to know what works, look at what didn't. Fail often, fail usefully.
    44. Say thank you in public. People don’t need to have something hand-written on headed paper to feel recognized. Use your tools to acknowledge the people who helped make them in a visible way.

    These propositions are a starting point for a new conversation about using technology to improve the world we live in. So, would you sign up to them? We may be wrong. And that’s fine. Let us know your thoughts, share them with other people you think may be interested, and we'll be putting them out more widely for discussion, additions and edits once we've figured out the right format. You can also add your links, articles and comments on the School of Everything Scrapbook for Social by Social too.

    And stay tuned for announcements on the book launch, I'll keep you posted here.

    The Human Intranet

    Here's the presentation I gave at the NCVO Information Management Conference on Monday - now with added Zappa. the ABCD of Organisational Knowledge Management, by Andy Gibson

    Save the Jet Ski

    My random idea for a new environmental campaign just made Idea of the Week on Social Innovation Camp. Take a look! Thoughts and comments gratefully received - and please do submit your ideas to the next camp, I want lots of new things to work on and help with please. (Um, sort of...)

    And check out the utterly bonkers video my friend Claire made to promote the camp. It's like getting a lovely long hug while on drugs...

    [youtube=http://www.youtube.com/watch?v=xGmpxbUiW4o]

    UK Catalyst Awards

    School of Everything won a UK Catalyst Award (from the Prime Minister no less) last month, which was particularly nice following so hot on the heels of our New Statesman New Media Award a few weeks ago. Aside from obviously being very flattered, what struck me about this one though was the curious focus on individuals compared to other social innovation awards. They seemed very keen to attribute each winning idea to one person and praise these special individuals for their unique creativity. There seemed to be little understanding of the teamwork that actually underpins genuine innovation and social enterprise. We even had to ask them to put the names of all five co-founders on their awards website.

    The Times Business section just featured a nice interview with me about the idea behind School of Everything, and re-telling the story to them reminded me of just what a collaborative process it has been to get this idea off the ground. If we'd been driven by one person's vision, I don't think we could have done it, at least not in the way we have. School of Everything is the product like best e cigarette but of all our experiences of education, the writings and experiments of various pioneers in the sixties and seventies, the advice of our friends and colleagues, the activities and desires of our users.

    Ideas don't just pop out of thin air, they emerge from conversations, collaboration, stimulation. It's wonderful that the Government are starting to recognise the contribution of social innovation and web 2.0 to our communities and social services. But maybe they need to adjust their perceptions about how change actually happens, or else they risk undermining the very thing they seek to celebrate.

    More videos of me with bad hair

    It's dangerous who you get talking to these days: in this age of consumer media and mobile technology, everyone's a TV journalist. I went for a drink in the sunshine with Stowe Boyd yesterday after the School of Everything Tech Advisory Board, and the next thing I know I'm being interviewed on his N82 and streamed live to his blog:

    www.flixwagon.com/watch/26183

    The technology was so quick, I didn't even have time to do my hair...

    Look mum, I'm in the Guardian!

    Lovely piece about School of Everything in today's Guardian. I particularly like the "Explain your project to my mum" question, which should really be mandatory on all project specifications. (Not quite so sure about my hair in the photo though...) And while we're at it, a nice piece about us from Libby Davy on Authentic Blogging too, and some kind words from my friend Tessy.

    I'm feeling the love...

    The Future 500

    I'm in the Observer today, as one of the Future 500 "rising stars" to watch for the future. Well, strictly speaking I'm in the "next 400" (under Science and Innovation) for those who didn't get a full biog in the main supplement, but it's still very flattering to be part of a list that includes such impressive names as Geoff Mulgan, Joanna Shields, Richard Reed and Seedcamp's own Ryan Notz. My mum is very proud of me, and I'd like to thank the Academy etc. etc.

    Interestingly, inclusion in the Future 500 comes with access to a network website where I can interact with other "ones to watch" online, meet, swap ideas and plot world domination together. The "exclusive network" is an increasingly prevalent phenomenon these days, and something which I'm increasingly being asked about as a consultant. Harnessing the power of a community to take action and solve problems is becoming a key theme in my work. But it also prompts me to ask: in an age of endless networking and connectivity, are these "gated communities" now more valuable than the open networks?

    The work I've been doing for the RSA also raised this issue of "openness", which is a particularly thorny issue for a members club intent on fostering innovation. My natural inclination is towards being open and collaborative because I believe that is where new ideas are born, so is joining a members' club a betrayal of those principles? And how does money fit into all this?

    There is undeniable value in being part of something that is only for a privileged few. In an age where much information is freely available, people invest huge amounts of time and money on getting the latest, up-to-the-minute, exclusive information on everything from new music to financial news. In fact, being the first person to circulate something new has become so integral to our social self-expression that marketeers are tapping into it to sell chocolate. But in the midst of all these overlapping networks and communities, are new forms of social exclusion being created?

    So, how can the internet retain the open, collaborative spirit which made it great, whilst still tapping into the power and possibilities of the esoteric web? And is who you know, and what they can tell you (before it hits the mainstream), actually the new social currency? Are we all cultural insider traders now?

    I'll ask the Future 500. And then, if you're good, I might tell you...

    More of everything

    Fiendishly busy at the moment, particularly doing some very interesting work for the RSA on their "networks" project to harness the power of their fellowship to achieve civic and social innovations. It's particularly nice to be working with Saul Albert of The People Speak again so soon after our recent talk on peer education. Thanks also to David Wilcox for helping me make sense of the back story - and for the fine apple danish too. Saul and I are experimenting with some new ways of collecting user feedback, and working with Pete Brownell and Liz Turner on a Drupal-based prototype to model the generation of project ideas organically within a community (think Innovation Exchange with teeth). Saul's blogging the development process at openrsa.blogspot.com if you're curious. There may be mileage in this one.

    Meanwhile, the School of Everything just hit the big-time, blog-wise. Cracking summary of the concept by Sean Flannagan of Deeplinking - and a very unexpected but welcome endorsement from web legend Esther Dyson. (Nice photo of my colleague Paul too - very smart jeans there Paul.)

    Blimey. More soon.